BUYER QUESTIONS, ANSWERED
Before you place an order.
Learn about our products, vehicle fitment, customization, ordering, and customer support.
What type of company is AXTORA?
We are trading company with invested factory.
What products does AXTORA currently supply?
We supply vehicle upgrade products, including roof systems, exterior accessories, interior accessories, and performance upgrades. Our current product range focuses on vehicles from BYD, Chery, Great Wall, and other brands. For product recommendations tailored to your vehicle, please share its model, year, and configuration.
How do you confirm whether a product fits my vehicle?
Fitment can vary by model year and vehicle configuration. Please share your vehicle’s make and model, year, trim or configuration, and the product you’re interested in. If available, you can also provide the VIN or OE number as an additional reference. We’ll review the details against the product application information and confirm compatibility before you place an order.
Can you develop or customize a product based on a sample or drawing?
Yes. We can develop or customize products based on your sample or drawing, subject to project feasibility.
How is the MOQ determined?
MOQ varies by product. Please let us know which product you’re interested in, and we’ll confirm the applicable minimum order quantity.
What are your payment terms?
We normally accept a 30% deposit, with the remaining 70% payable before shipment. Before you pay the balance, we’ll send you detailed product photos for your review and confirmation.
What should I do if there is a quality or fitment issue?
We’ll respond to your report within 24 hours and review the details as soon as possible. Please share your order number and a brief description of the issue. If it’s a fitment concern, include your vehicle details. Photos or videos, if available, will help us assess the issue and follow up more quickly.